IT Support Technician

The Outline

As an IT Support Technician for the Marketing + Technologies Group, you will serve as the first point of contact for IT-related issues. Whether a request comes through the Ticketing System, email, Microsoft Teams, or in person, you will be responsible for responding quickly and efficiently. For issues beyond your level of permissions, you will escalate to the Head of IT for further support. Your role is vital in maintaining the smooth operation of our systems, ensuring staff and client satisfaction, and supporting ongoing IT initiatives across the organisation.

Snapshot of Responsibilities

• Act as the initial responder for IT support tickets and direct requests.
• Install, configure, and maintain computer and network software/hardware.
• Diagnose and troubleshoot hardware and software issues.
• Repair or replace faulty computer and network components.
• Support staff and clients with IT challenges, providing clear and effective solutions.
• Maintain and update technical documentation.
• Test and evaluate new hardware and software before deployment.
• Assist the Head of IT in ensuring system security compliance and network/system upgrades.
• Serve as primary administrator for:
• Tensor System
• Office 365
• Google Admin
• Adobe Admin
• Asset Management System
• Manage onboarding and offboarding processes for users.
• Maintain a clear, well-stocked inventory of replacement parts and equipment.
• Monitor and apply critical software and system updates promptly.

What You Bring to the Table

• A proactive and solutions-driven mindset, with the ability to assess problems and deliver efficient fixes.
• Strong communication skills to support users effectively across various channels.
• A commitment to maintaining high security and compliance standards.
• Attention to detail, ensuring accurate record-keeping and up-to-date documentation.
• A collaborative approach to working with IT leadership and across departments.
• A passion for technology and staying current with IT best practices.

Requirements for the Role

• Proven experience in a similar IT support or technician role.
• Solid understanding of Windows operating systems, networking fundamentals, and cloud-based administration (Office 365, Google Admin).
• Experience troubleshooting and repairing hardware and software.
• Familiarity with system security tools and practices.
• Organisational skills for inventory management and user lifecycle administration.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills with a focus on user satisfaction.
• A willingness to escalate complex issues appropriately.
• Relevant IT certifications (preferred but not mandatory).

What we offer you

• Starting salary ranging from £24,000-£26,000 p.a. depending on experience & qualifications
• Mentoring support and clear career progression opportunities
• Holiday reward scheme – more days for more service
• Flexible working hours
• Company pension
• 32 days holiday a year
• Free private parking
• Social events
• Office refreshments – Fresh ground Brazilian coffee, multiple teas, biscuits and fresh fruit
• A team of nice, professional people to work with!